milyon FAQ

KYC stands for Know Your Customer — it's a standard identity verification process required by all legitimate online gaming platforms in the Philippines. milyon uses KYC to confirm that you are who you say you are, that you meet the 21+ age requirement, and to prevent fraud and money laundering. To complete KYC, you'll need to upload a clear photo of a valid Philippine government-issued ID (PhilSys National ID, passport, driver's license, UMID, SSS ID, or PRC ID) along with a selfie holding the document. Our team typically reviews submissions within 24 hours.

No. milyon strictly enforces a one account per player policy. Creating multiple accounts — whether using different email addresses, mobile numbers, or payment methods — is a violation of milyon's Terms & Conditions. If duplicate accounts are detected, all accounts associated with the same individual will be suspended, any pending withdrawals will be placed on hold, and bonuses may be forfeited. If you've accidentally created a duplicate account, contact milyon support immediately to resolve the situation.

On the milyon Login page, click the "Forgot Password?" link below the login form. Enter the email address or mobile number linked to your account. You'll receive a password reset link via email or an OTP via SMS. Follow the instructions to set a new password. For security, milyon recommends using a strong password that combines uppercase and lowercase letters, numbers, and symbols — and never sharing it with anyone.

You can update certain profile details — such as your email address, mobile number, and contact preferences — by logging into your milyon account and navigating to Account Settings. Note that your full legal name and date of birth cannot be changed after KYC verification is complete, as these are tied to your verified identity. If you need to update these details due to a legal name change, please contact milyon's support team with supporting documentation.

If you wish to close your milyon account, contact our 24/7 customer support team via live chat or email. Before closing, make sure to withdraw any remaining balance. Please note that if you are closing your account due to gambling-related concerns, milyon strongly recommends using our self-exclusion tools instead, which offer more structured support and protection. Account closure requests are processed within 5 business days.

milyon is primarily designed for Filipino players residing in the Philippines. Access from certain other jurisdictions may be restricted depending on local laws and regulations. If you are accessing milyon from outside the Philippines, it is your responsibility to ensure that online gaming is legal in your jurisdiction. milyon reserves the right to restrict or close accounts from restricted territories.

Account suspensions can occur for several reasons, including: incomplete or failed KYC verification, suspected fraudulent activity, violation of milyon's Terms & Conditions, duplicate account detection, or a self-exclusion request. If your account has been suspended and you believe it was done in error, contact milyon's support team with your account details and a brief explanation. Our team will investigate and respond within 48 hours.

milyon supports a wide range of Philippine payment methods, including:

• E-wallets: GCash, PayMaya
• Online banking: BPI, BDO, Metrobank, UnionBank, and other major Philippine banks
• Over-the-counter: Selected convenience store and payment center options

All deposits are processed in Philippine Peso (₱ PHP). milyon does not currently accept cryptocurrency deposits.

The minimum deposit on milyon varies by payment method. For GCash and PayMaya, the minimum deposit is ₱100. For bank transfers via BPI, BDO, and Metrobank, the minimum is ₱500. There is no maximum deposit limit by default, though players can set their own deposit limits through milyon's responsible gaming tools. Check the Cashier section of your account for the most up-to-date limits per payment method.

GCash and PayMaya deposits are credited to your milyon account instantly in most cases. Online bank transfers are typically credited within 5 to 30 minutes during banking hours. If your deposit has not appeared after 1 hour, please contact milyon support with your transaction reference number and the amount deposited so our team can investigate promptly.

milyon does not charge any fees on deposits. However, your payment provider (e.g., your bank or GCash) may apply their own transaction fees depending on your account type and the transaction amount. milyon recommends checking with your payment provider for their applicable fee schedule before making a deposit.

No. milyon requires that all deposits come from a payment account registered in your own name. Depositing using a third party's GCash, PayMaya, or bank account is a violation of milyon's Terms & Conditions and may result in account suspension and forfeiture of funds. This policy exists to protect players from fraud and to comply with anti-money laundering regulations in the Philippines.

You can set daily, weekly, or monthly deposit limits directly from your milyon account under Responsible Gaming Settings. Once a limit is set, it takes effect immediately. You can reduce your limit at any time, but increases to your limit require a 24-hour cooling-off period before they take effect. This feature is part of milyon's commitment to responsible gaming. Learn more on our Responsible Gaming page.

To withdraw from milyon, log in to your account and go to the Cashier section, then select Withdraw. Choose your preferred withdrawal method (GCash, PayMaya, or bank transfer), enter the amount you wish to withdraw, and confirm the request. Make sure your KYC verification is complete and that your withdrawal account is registered in your own name — otherwise your request may be delayed or declined.

Processing times depend on your chosen withdrawal method:

• GCash / PayMaya: Typically 15 to 30 minutes after approval
• BPI / BDO / Metrobank: 1 to 3 business days
• Other banks: Up to 3 to 5 business days

Withdrawal requests are reviewed by milyon's finance team before processing. Requests submitted on weekends or Philippine public holidays may experience slight delays. milyon aims to process all approved withdrawals as quickly as possible.

The minimum withdrawal amount on milyon is ₱200 for GCash and PayMaya, and ₱500 for bank transfers. There is no maximum withdrawal limit for verified accounts, though very large withdrawals may require additional verification for security purposes. If you have questions about a specific withdrawal amount, contact milyon support before submitting your request.

Common reasons for withdrawal delays or declines include:

• Incomplete or pending KYC verification
• Unmet bonus wagering requirements
• Withdrawal account name does not match your milyon account name
• Suspected fraudulent activity or security review
• Incorrect bank account or GCash number provided

If your withdrawal has been declined, you will receive a notification with the reason. Contact milyon support if you need clarification or assistance resolving the issue.

milyon does not charge platform fees on standard withdrawals. However, your bank or e-wallet provider may apply their own transfer fees. For GCash and PayMaya, incoming transfers are generally free for the recipient. For bank transfers, check with your bank regarding any incoming transfer charges. milyon will always display the net amount you will receive before you confirm a withdrawal request.

You may be able to cancel a withdrawal request if it is still in Pending status and has not yet been processed by milyon's finance team. To cancel, go to the Cashier section, find the pending withdrawal, and select Cancel. Once a withdrawal has moved to Processing or Approved status, it can no longer be cancelled. If you need urgent assistance cancelling a withdrawal, contact milyon support immediately via live chat.

milyon offers a diverse and growing library of games to suit every type of player. Current game categories include:

• Slot Games: Hundreds of video slots with various themes, paylines, and bonus features
• Bingo: Classic and themed bingo rooms with real-time multiplayer action
• Texas Hold'em Poker: The world's most popular poker variant
• Live Casino: Real-time games with live dealers including baccarat, roulette, and blackjack
• Judo: Sports-themed gaming experience

New games are added to milyon regularly, so check back often for the latest additions.

Yes. All games on milyon use certified Random Number Generator (RNG) technology to ensure that every outcome is completely random and independent of previous results. milyon's RNG systems are regularly tested and audited by independent third-party testing laboratories to verify fairness and compliance with industry standards. Live casino games use physical equipment (cards, roulette wheels) operated by trained dealers, streamed in real time for full transparency.

RTP stands for Return to Player — it's a percentage that indicates how much of the total money wagered on a game is paid back to players over time. For example, a slot with 96% RTP will theoretically return ₱96 for every ₱100 wagered over a very large number of spins. RTP is calculated over millions of game rounds and does not guarantee individual session results. Higher RTP games generally offer better long-term value, but short-term outcomes are always determined by RNG. You can find the RTP for each milyon game in its information panel.

Absolutely. milyon is fully optimised for mobile play. You can access all games directly through your mobile browser on Android or iOS — no app download required. The milyon mobile experience is designed to be smooth and responsive, whether you're playing on a budget Android phone in Cebu or the latest iPhone in Makati. For the best experience, milyon recommends using a stable Wi-Fi or 4G/5G connection.

Many of milyon's slot games offer a Demo Mode that lets you try the game with virtual credits before wagering real money. Demo mode is a great way to learn a game's mechanics, bonus features, and paytable without any financial risk. Note that live casino games and certain table games are only available in real-money mode. Look for the "Try Demo" button on eligible game tiles in the milyon lobby.

milyon's gaming platform is designed to handle disconnections gracefully. If your connection drops mid-game, the round in progress will be completed automatically by the server based on the game's rules. When you reconnect and return to the game, you will see the result of the interrupted round. Any winnings from the completed round will be credited to your account. If you believe a disconnection has caused an error in your balance, contact milyon support with the game name, date, and approximate time of the disconnection.

milyon offers a welcome bonus for newly registered and verified players. The specific welcome offer — including the bonus amount, eligible games, and any minimum deposit requirement — is displayed on the milyon promotions page and during the registration process. Welcome bonuses are subject to wagering requirements, which must be met before any bonus-derived winnings can be withdrawn. Always read the full bonus terms before claiming any offer.

Wagering requirements (also called playthrough requirements) specify how many times you must wager a bonus amount before you can withdraw any winnings derived from it. For example, if you receive a ₱500 bonus with a 20x wagering requirement, you need to place a total of ₱10,000 in bets before the bonus funds convert to withdrawable cash. Different games contribute differently to wagering requirements — slots typically contribute 100%, while table games like Texas Hold'em may contribute less. Always check the specific terms of each bonus offer on milyon for the exact wagering requirements and game contribution rates.

Most milyon bonuses are claimed through one of two methods:

• Automatic credit: The bonus is automatically added to your account when you meet the qualifying conditions (e.g., making a minimum deposit).
• Promo code: Enter the provided promo code in the Cashier or Promotions section before or during your deposit.

Once a bonus is active in your account, you can track your wagering progress in the My Bonuses section. If you experience any issues claiming a bonus, contact milyon support with the promotion name and your account details.

No. Bonus funds cannot be withdrawn directly — they must first be converted to real money by meeting the applicable wagering requirements. Once the wagering requirements are fully met, the resulting real-money balance becomes withdrawable. If you choose to withdraw before completing the wagering requirements, any remaining bonus funds and bonus-derived winnings will be forfeited. milyon recommends reading all bonus terms carefully before opting in to any promotion.

Yes! milyon regularly runs promotions for existing players, including reload bonuses, free spins on new slot releases, cashback offers, seasonal promotions tied to Philippine holidays and events, and special tournaments. Players who have opted in to marketing communications will receive notifications about new promotions via SMS and email. You can also check the Promotions section of the milyon website regularly for the latest offers available to your account.

milyon uses industry-standard SSL (Secure Socket Layer) encryption to protect all data transmitted between your device and our servers. Your personal information and financial details are stored on secure, access-controlled servers. milyon does not store your full payment card details. All data handling practices comply with the Philippine Data Privacy Act of 2012 (Republic Act 10173). For full details on how milyon collects, uses, and protects your data, please read our Privacy Policy.

Yes. milyon strongly recommends enabling two-factor authentication (2FA) on your account for an extra layer of security. With 2FA enabled, you'll need to enter a one-time PIN sent to your registered mobile number each time you log in from a new device or browser. You can enable 2FA in your Account Security Settings. This significantly reduces the risk of unauthorised access to your milyon account even if your password is compromised.

If you suspect unauthorised access to your milyon account, take these steps immediately:

• Change your milyon password right away
• Change the password of your registered email address
• Contact milyon's 24/7 support team via live chat to report the incident and request a temporary account freeze
• Review your recent transaction history for any unauthorised activity

milyon's security team will investigate the incident and take appropriate action to protect your account and funds. Never share your password or OTP with anyone — milyon staff will never ask for your password.

milyon takes underage gambling prevention extremely seriously. All players must be 21 years of age or older to register and play, in accordance with Philippine law. Age is verified during the mandatory KYC process — no player can deposit or play without completing identity and age verification. If milyon discovers that a player has provided false information to bypass age verification, the account will be permanently closed and all funds may be forfeited. Parents and guardians are encouraged to use parental control software to prevent minors from accessing online gaming sites.

milyon provides a comprehensive set of responsible gaming tools to help players stay in control:

• Deposit Limits: Set daily, weekly, or monthly caps on how much you can deposit
• Loss Limits: Define the maximum amount you're willing to lose in a given period
• Session Time Limits: Set a maximum duration for each gaming session
• Cool-Off Period: Temporarily suspend your account for 24 hours up to 6 weeks
• Self-Exclusion: Fully suspend your account for 6 months, 1 year, 3 years, or permanently
• Reality Check: Receive periodic reminders of how long you've been playing

All tools are accessible from your Account Settings under Responsible Gaming. Learn more on our Responsible Gaming page.

To request self-exclusion, contact milyon's 24/7 customer support team via live chat or email and state that you wish to self-exclude. Specify your preferred exclusion period: 6 months, 1 year, 3 years, or permanent. Your account will be suspended immediately upon processing. During self-exclusion, you will not be able to log in, deposit, or play, and you will be removed from all marketing communications. Any remaining balance will be held securely and returned to you after the exclusion period ends (except for permanent exclusion, where funds are returned upon request). Self-exclusion requests are treated with complete confidentiality and without judgment.

Recognising that gaming may be affecting your life is an important and courageous first step. milyon encourages any player who is concerned about their gaming habits to:

• Use milyon's self-exclusion or cool-off tools immediately
• Reach out to milyon's support team for confidential guidance
• Contact the National Council on Problem Gambling Philippines for professional support
• Seek guidance through PAGCOR's responsible gaming resources

You are not alone, and help is available. milyon is committed to supporting players who need it. Visit our Responsible Gaming page for more information and resources.

Yes. milyon's Session Time Limit tool lets you set a maximum duration for each gaming session. Once your session limit is reached, you'll receive a clear notification and the option to log out. You can set session limits from your Responsible Gaming Settings at any time. milyon also offers a Reality Check feature that sends you periodic reminders showing how long you've been playing during the current session — a simple but effective way to stay aware of your time spent gaming.

Yes. milyon operates in alignment with the Philippine Amusement and Gaming Corporation (PAGCOR) responsible gaming framework, which sets the standard for player protection across all licensed gaming operators in the Philippines. This includes age verification requirements, player protection tools, anti-money laundering compliance, and responsible gaming education. milyon is committed to maintaining the highest standards of player safety and responsible gaming practice. For more information about PAGCOR's responsible gaming guidelines, visit the official PAGCOR website.